Money back the day the parcel is checked.

When a refund is issued

Once a returned piece has been inspected and accepted under the return policy, we issue the refund the same working day. You get a message confirming the amount and the method before the money moves.

If a return is not accepted, we tell you why on the day, with a photograph, and send the piece back to you at our cost.

How long it takes to land

Every order here is paid by card through Ziina, so every refund goes back the same way — to the card you paid with. Our part takes hours; the rest is usually 5 to 10 working days, set by your card issuer, not by us.

What is included

You get the full price you paid for the returned pieces. Where a piece was faulty or we sent the wrong thing, we also refund the original delivery charge and any return cost you carried.

Where you simply changed your mind, the delivery charge you paid is not refunded.

Partial returns

If you keep part of an order, we refund only the pieces coming back. The delivery charge already paid is not affected either way.

Cancelled orders

An order cancelled before dispatch is refunded in full, including delivery, within one working day of the cancellation.

Late or missing refunds

If we have confirmed a refund and it has not reached you within the window above, contact your bank or card issuer first — the delay is almost always at their end. If they confirm nothing is pending, message us and we will send you the transaction reference so you can chase it with evidence.

Gift orders

A piece bought as a gift is refunded to the person who paid, not to the recipient. If you would rather it went the other way, tell us at the start and we will arrange it as store credit instead.